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Our Story

It was in London, England in 2010, that our founding director, Bradley Smith committed to the dream of creating the world’s best ice-cream company.

Recognising that the use of liquid nitrogen not only affords visual theatre and the customer the opportunity of creating their own flavour but also results in a far superior texture, Bradley a design engineer, set about designing the first prototype of the “CryoMixer”, a custom built machine that would harness the power of liquid nitrogen to deliver individually handcrafted portions of ice-cream & sorbet.
 
Armed with nothing more than a cordless drill, his nan’s old record player, a tank of nitrogen and a pot of organic cream he set to work in his garage and endless doodles, countless experiments and a few ice-cream explosions later, the CryoMixer was a reality.

After sourcing the finest cream from some of the best cows in the UK Bradley searched far and wide, scouring some of the far distant corners of the world to discover quality ingredients that could make interesting and tasty flavours.

Custom Creams was launched and Bradley, dressed in a lab coat and straw hat started selling his extraordinary ice-cream at food and music festivals around the UK.
In 2012 a chance meeting between Bradley and a fellow foodie, Damon Thomas became the catalyst for a new partnership and new investment into the company. The following two years witnessed rapid expansion with improvements to the technology, the addition of new mobile carts and new relations with corporate partners who wanted to utilise the theatre and quality of the product to engage with their own audiences.

At the beginning of 2015, the company was rebranded to Whipsmith’s to coincide with the launch of the first Concept Café at Egham in Surrey and in Spring of 2015 the first franchised outlets opened in the Algarve, Portugal. Further outlets are in the pipeline across Europe, the Middle East and beyond.

The CryoMixer

The CryoMixer is a purpose designed liquid nitrogen ice-cream machine, and allows operators to handcraft individual portions of ice-cream to each customers exact ingredient combination in just 30 seconds.
Making Ice Cream with Liquid Nitrogen is not new, science teachers have been making “instant ice-cream” much to the delight of their students for years and it’s a trend amongst avant garde chefs who practice molecular gastronomy, however very few have brought this into a retail environment.

Those that have, have been subject to the limitations of commercial food mixer technology (usually a Kitchen Aid), where batches of ice-cream are produced to be sold straight from a bowl or transferred to a display freezer for sale later in the day.
 
Kitchen Aids (or variations of) have large steel bowls, which represent a large thermal mass that needs to be cooled before the cream starts to freeze, they are wasteful in terms of ingredients and the mixing apparatus need to be detached and washed between servings reducing potential output.

The CryoMixer resolves these issues by using a revolutionary and patent pending mixing process to churn and freeze the ice-cream inside the cup in which it is to be served, thus making possible the art of creating bespoke portions.

Values

WHIPSMITHS is all about the art of the Extraordinary. The name itself reflects the ancient art of ‘Smithing’, and where the use of ‘smith’ as a suffix connotes a meaning of a specialised craftsman.

The original concept of bespoke ice-cream, handcrafted for the customer in an extraordinary display using only the finest ingredients created the foundations for the WHIPSMITHS brand, and today everything we do is measured against the basic principle of being extraordinary.

Extraordinary in terms of the quality of taste and texture of the products we serve.
Extraordinary in terms of the use of high quality as opposed to low cost ingredients.
Extraordinary in terms of the customer experience we offer, from the USP of ‘creating your own’ flavour to the theatre of watching your ice-cream be handcrafted with liquid nitrogen.
Extraordinary in the way that we treat our customers, always striving to exceed expectations.
Extraordinary in the way that we treat our colleagues, ensuring that we always pay above the minimum wage and provide a safe, fun and enjoyable place to work.
Extraordinary in the way that we manage and develop the organisation, achieving international success through the operation of local business.

RESPONSIBILITY

Our extraordinary ice-cream tends to leave a lasting impression on all our customers and we take great care to ensure that this is for all the right reasons and never the wrong ones.

That’s why we operate the strictest health and safety protocols and do everything we possibly can to use sustainable and recyclable products and equipment.

Accreditations

We operate a strict code of health and safety and are accredited under the Safe Contractor scheme, Membership Number TW6560
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Environment

We are constantly striving to reduce our impact on the environment and seeking new ways to recycle, use sustainable materials, smart machinery and renewable energy.

Supporting Local Farmers

It is important to us that all our milk and cream comes from British dairy’s. The quality of our base cream plays a large part in the overall quality of our ice-cream and we are proud that we use the same supply source today that we used for the very first ice-cream.